PRIVACY STATEMENT VORM WEBSITE

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

VORM and other businesses that form a part of its group are businesses active in the construction, property and financial sectors.

WHAT IS PERSONAL DATA?

Personal data is data that tells something about you or which can be linked to you.

You share personal data with us if you are one of our customers or if you have contacted us. Examples include your name, telephone number or email address. It concerns all data that can be linked to you.

WHY DO WE PROCESS YOUR PERSONAL DATA?

We process personal data in order to enable us to carry out our activities as well as possible, in accordance with the applicable statutory obligations. We process your personal data in order to carry out the following:

PROCESSING YOUR REQUEST FOR INFORMATION OR INTEREST IN A BUILDING PROJECT

We like to keep you informed by means of emails, newsletters and information on our website, for instance.

DRAWING YOUR ATTENTION TO AND PROVIDING INFORMATION ABOUT VORM PROJECTS

We are proud of our projects, which is why we like to inform you about them and the latest updates.

PERFORMING OUR AGREEMENTS

Your personal data allows us, for instance:

  • To contact you;
  • To enter your data in our records correctly and to update it in the event of changes;
  • To assess and set up your mortgage application;
  • To inform and direct our suppliers and subcontractors to carry out your order.

RECRUITING PERSONNEL AND ASSESSING AN APPLICANT’S SUITABILITY

VORM is known for its high-quality building projects, which is why we need expert and committed members of staff.

REDUCING THE RISKS

We share responsibility for your safety, our own safety, that of all our customers and the financial sector. That is why we use your personal data to reduce the risks. For example:

  • We make sure you do not take excessive risks when you take out a mortgage;
  • We thoroughly screen you in advance;
  • We secure our website or websites

ABIDING BY THE LAW

Businesses in the financial sector are subject to all kinds of statutory obligations. If you want to arrange your mortgage through us, for instance:

  • We will check your identity when you become one of our customers (duty to provide proof of identity): we verify if you really are who you say you are and we will keep a copy of your proof of ID
  • We will forward your personal data to organisations that are permitted to request some details by law. Examples include the Tax and Customs Administration, the judiciary and supervisory bodies.

UNDERTAKING MARKETING ACTIVITIES

We like to keep you up to date with customised information, which often requires personal details. We may combine the details we have collected with personal data, as well as general data from other sources. During analysis, we will remove any personal data that is not needed. We may also bundle data on a certain abstraction level (aggregation), encrypt it (pseudonymisation) or anonymise it.

WHOSE PERSONAL DATA DO WE KEEP?

We keep personal data of everyone who has contacted us directly or indirectly. That includes everyone who puts his signature on a mortgage application, and contact persons and representatives of our business clients and suppliers.

WHAT KIND OF PERSONAL DATA DO WE COLLECT?

The kind of personal data we collect and may use is listed below.

  • Details about who you are:
    • Your name, address, telephone number and email address. Names of contact persons and representatives of your company;
    • The details on your proof of ID;
    • Your role (e.g. authorised representative or guarantor).

WHAT DO WE USE IT FOR?

  • When you become a customer, the law requires us to verify your identity. That is why we make a copy of your proof of ID. The supervisory body then knows that we have identified you.
  • Your ID information also enables us to do our job well.
  • After all, we want to address you personally when we send you post. We also want to use the correct (email) address
  • and if anything changes, we amend your personal data.

YOUR CONTACT HISTORY

Information about your previous contact with us:

  • What the contact was about (information, advice, message, complaint);
  • When the contact was made;
  • How (via our website, email, newsletter).

WHAT DO WE USE IT FOR?

It enables us to find out what we talked to you about earlier and we can read back and respond to your question or complaint. If you have complex products and services such as a mortgage or a home, we will document the agreements in your customer file.

YOUR USE OF OUR WEBSITES AND APP

Examples include data such as:

  • Your IP address: the Internet address of your computer or mobile, which you need to ensure computers can communicate with each other. Usually, you can find out who is behind an IP address but this is only permitted with the consent of the courts.
  • Data about your visit to our website or apps: when you visited which web pages, when you entered a search command or logged into Mijn Vorm.
  • The device you use to visit our website or apps.
  • Cookies.
  • Your cookie settings.

WHAT DO WE USE IT FOR?

  • We keep the IP addresses of visitors to our websites in order to prevent fraud. 
  • We install different kinds of cookies on your computer. They are very small text files that consist of letters and numbers. They log details about the websites you visit and they can remember your preferences, such as the language or your username. 
  • Thanks to these cookies, we know which pages you viewed on vorm.nl and which products or services you may be interested in. We will then be able to show you the appropriate information. We may also contact you about the topic you looked for, such as information about mortgages. 
  • We can also see which device you use to visit our app or the website vorm.nl, a mobile, PC or a tablet, as well as which operating system and browser version you are using. This ensures that the content you see is shown in a way that suits your device. 
  • If we have installed cookies, we can see if you have opened our email, and you will see our advertisements on websites of other companies. 
  • Sometimes, cookies are really necessary but not always. If you only want the necessary cookies, you can change your cookie settings to level 1 (basic). This is less complicated than it sounds. 

Good to know: 

Parties that arrange Internet traffic may save the IP address. We cannot always guarantee this is done within Europe. If you visit our website from the United States, for instance, it may be saved outside Europe too. This is done by the parties that arrange Internet traffic. 

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

The government:

  • We will forward your personal data to organisations that are permitted to request some details by law. Examples include the Tax and Customs Administration, the judiciary and supervisory bodies.
  • Service providers who work for VORM.
  • Companies with whom VORM works.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The party that is responsible for the processing of personal data, the controller, is De drie Maria’s B.V., established in Papendrecht at Veerweg 165, Chamber of Commerce no. 24343938.

YOUR RIGHTS IN CONNECTION WITH THE PROCESSING OF YOUR PERSONAL DATA

If you want to know which of your personal data we have documented, you can exercise your right to access. If you want to change your data, you can exercise your right to correction

You can also ask us to limit the processing of your personal data, as well as for the time we need to assess your requests or objections.

Furthermore, you can ask us to remove your personal data from our systems. We will comply with your request unless we have a mandatory, legitimate interest in not removing the data, which outweighs your privacy interests. If we have removed your data, we cannot immediately remove all copies of the data of our backup systems for technical reasons.

We may refuse to comply with the aforementioned requests if they are made unreasonably often, if they demand unreasonably strenuous technical efforts or if they have unreasonably serious technical consequences for our systems, the privacy of others, or if they are excessively impractical.

If you have any of the aforementioned requests, please send us an email and attach a copy of your valid passport, driving licence or other proof of ID. Do not forget to black out your citizen service number on the copy before you attach it. You can send your e-mail to privacy@vorm.nl, with a description of your request. We will reply within one month.

If you have a complaint about the processing of your personal data, you can submit it to VROM and to the Dutch Data Protection Authority.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We do not keep data any longer than required for the performance of our activities, unless your data must be retained longer pursuant to a statutory regulation.

HOW DO WE LOOK AFTER YOUR PERSONAL DATA?

We take all reasonable and suitable security measures for our systems and personal data in order to protect them against unlawful access, changes, publication or destruction. We comply with the applicable security standards while doing so.

If despite the security measures, a security incident occurs which may negatively impact your privacy, we will notify you of the incident as soon as possible. In that case, we will also inform you of the measures we have taken to mitigate the consequences and to prevent it from happening again.

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